COVID-19 Response

March 19, 2020

An open letter to staff, customers, and our community,

The pandemic that encompasses us is one that has never been experienced in the lifetime of a single person on our globe today. As I sat with my young children tonight before bed, I found myself explaining that “No – this is not normal. I don’t usually work from home every day, and you don’t usually stay home from school every day. It’s weird for you during the day, and it is weird for me too. You miss your friends, and I miss my coworkers. We are all learning, and we are all moving forward one day at a time. We will get through this together.”

We are fortunate to be in an industry where we are able to work remotely. While we operate an agency with a physical office, every person on our team has had experience working from home before. Even our Customer Service Representative, who handles our 4-line phone system, has worked from home after a 6” snow fall.

As an employee-first company, my main concern is always that our team is comfortable, safe, and has the resources to do their job no matter where we work. On the operations side, we have allocated resources so that all of our team members can continue their jobs, full time, from the safety of their homes during the COVID-19 crisis.

Our core values at Iceberg:

• Committed: Every one of our team members is committed to you, and to our company.

  Our commitment to you: If you are struggling, and need help – please reach out. We are extending free website updates for COVID-19 response announcements to all of our customers.

• Passionate: We love what we do. There is no better time to be passionate about the industry that we are part of. We are learning new technology yet this week, and are excited to continue learning as we work remotely.

• Team Players: We are here to help eachother out. Whatever curveballs are thrown our way, we have a strong team. We have paid leave already in place, we have benefits to cover long term absences, and we are committed to making sure nobody on our team has to deal with financial hardships from this pandemic.

• Balanced: We value the work/life balance, and make a point to implement that in our culture.

Balanced. This is, by far, the single most important value to me – and it is the one that I founded this company on. Overall, I want our team to contribute as much as they can, while never feeling that they are sacrificing time with their families, with their hobbies, or with whatever keeps them driving.

So, while we continue to move forward with business, I recognize that many of our employees (myself included!) have young children and families that are similarly affected by this pandemic. We don’t foresee an interruption in “business as usual,” but we do ask that you be patient. Emails may take a bit longer to respond to, and you may get our voicemail. Our commitment to you is that we promise to respond. We’re pretty good at responding in less than one business day, and hope to continue that trend. You may receive emails outside of our normal business hours as our team adjusts to new working schedules.

Our wish to you, is that you stay healthy and that you are able to continue business through these trying times. If you need advice, we are happy to recommend tools to make your own remote work life easier. Just send us an email to support@icebergwebdesign.com, and let us know what you are struggling with – we are happy to help if we can!

Jessi Gurr
CEO/Master Penguin, Iceberg Web Design