March 19, 2020
An open letter to staff, customers, and our community,
The pandemic that encompasses us is one that has never been experienced in the lifetime of a single person on our globe today. As I sat with my young children tonight before bed, I found myself explaining that “No – this is not normal. I don’t usually work from home every day, and you don’t usually stay home from school every day. It’s weird for you during the day, and it is weird for me too. You miss your friends, and I miss my coworkers. We are all learning, and we are all moving forward one day at a time. We will get through this together.”
We are fortunate to be in an industry where we are able to work remotely. While we operate an agency with a physical office, every person on our team has had experience working from home before. Even our Customer Service Representative, who handles our 4-line phone system, has worked from home after a 6” snow fall.
As an employee-first company, my main concern is always that our team is comfortable, safe, and has the resources to do their job no matter where we work. On the operations side, we have allocated resources so that all of our team members can continue their jobs, full time, from the safety of their homes during the COVID-19 crisis.
Our core values at Iceberg:
Balanced. This is, by far, the single most important value to me – and it is the one that I founded this company on. Overall, I want our team to contribute as much as they can, while never feeling that they are sacrificing time with their families, with their hobbies, or with whatever keeps them driving.
So, while we continue to move forward with business, I recognize that many of our employees (myself included!) have young children and families that are similarly affected by this pandemic. We don’t foresee an interruption in “business as usual,” but we do ask that you be patient. Emails may take a bit longer to respond to, and you may get our voicemail. Our commitment to you is that we promise to respond. We’re pretty good at responding in less than one business day, and hope to continue that trend. You may receive emails outside of our normal business hours as our team adjusts to new working schedules.
Our wish to you, is that you stay healthy and that you are able to continue business through these trying times. If you need advice, we are happy to recommend tools to make your own remote work life easier. Just send us an email to firstname.lastname@example.org, and let us know what you are struggling with – we are happy to help if we can!
CEO/Master Penguin, Iceberg Web Design