Jessie’s creativity doesn’t stop at customer service. She has a passion for crafting and creating handmade jewelry, which she sells online and at local boutiques and craft shows. What started as a hobby has grown into a small business, combining her creativity with her entrepreneurial spirit.

She also enjoys staying busy outside, whether that’s working in her yard, heading to a Twins game, or spending time with family.

Most recently, Jessie has taken on her favorite new role—being a grandmother—and loves spending time with her new grandson.

Background and Industry Experience

Jessie joined Iceberg in 2019 as a Customer Service Representative. With a strong background in customer service, she enjoys helping people and creating positive experiences. Working primarily in a remote environment, Jessie takes pride in connecting with customers over the phone and online, ensuring they feel supported, understood, and taken care of from start to finish.

She thrives in a fast-paced environment and has developed a genuine passion for the industry. Jessie continues to build her skills in website design and successfully launched her own website for her jewelry business, blending creativity with entrepreneurship.

Education and Life Outside the Office

Originally from Ogilvie, Minnesota—a small town with a population of just 326—Jessie now lives in Ramsey, Minnesota. In her free time, she enjoys working in her yard, attending Twins games, crafting and creating handmade jewelry, which she sells online and at local boutiques and craft shows. Most recently, Jessie embraced her favorite new role—being a grandmother—and loves spending time with her new grandson.