Reputation Management | Iceberg Web Design

Reputation Management

The way customers portray you in reviews is crucial to your online reputation. But with reviews on sites from Facebook to Yelp to Google, it can be hard to keep track of what people are saying about your business. That is where reputation management comes in.

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Reputation Management: Reviews, Relevance, Leads

Reputation Management Services

90% of consumers read online reviews before visiting a business. 92% of consumers say that they will use a local business if it has a 4 or 5-star rating. Will your company make the cut?

With Iceberg Web Design’s online reputation management services, we can increase the number of new reviews for your business and highlight positive reviews.  Great reviews coming in will keep your online presence relevant while building new leads.

What if we could make managing your online reputation easier?

Iceberg Web Design’s Reputation Management will:

  • Keep your business information consistent across 50+ sites and directories online
  • Scan for and repair missing or inaccurate listings
  • Generate new reviews after transactions, via a 3rd party review site(s) of your choice such as Google, Facebook, Trip Advisor, and more!
  • Give customers the option to contact you directly if they had a negative experience
  • Help you craft auto-responses to positive reviews
  • Improve your review management as we alert you to new customer reviews in real-time
  • Automatically promote your top reviews from 200+ sites, on your website, social channels, and search engines
  • Pair other digital marketing solutions with your online reputation management services. Plus, if you want access to the software we use—you’ve got it!

Positive Customer Reviews

Why are positive reviews so critical? 88% of consumers trust online reviews as much as a personal recommendation, and 72% say that positive reviews make them believe a local business more. These positive reviews mean a better bottom line. A one-star increase on a review site can increase business revenue by 5-9%!

Negative Reviews

We can help monitor what people, online, are saying about your business. Then you can quickly respond to negative reviews. 53% of customers expect companies to respond to bad reviews within a week, yet 63% say that a business has never resolved customer review issues. When you respond to a negative review, customers notice! 45% of them say they are more likely to visit a business that responds to negative reviews. How you deal with a negative review can make customers feel valued. Your response shows potential customers that you care about making their experience with you a positive one.

Good Reviews = Good Leads

With our reputation management services, you can retain current customers and get more new leads. This in turn will cause more good reviews, and more good leads to come through.  Think of this service as a lead machine.  Let Iceberg Web Design help you with your review management, and let’s amplify the voices of the happy customers you already have. 

Schedule a free demo today to find out how our reputation management services can help your business!

Schedule Your Free Demo

Reputation Management can be tricky and seem overwhelming because of all of the other things you have to do as a business owner, but we are here to help. Let us show you a free demonstration of how our software works, and how it can benefit your business.

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