SMS Communication Policy and Terms

Introduction

Iceberg Web Design values your privacy and is committed to transparent communication. This page outlines our SMS/Text Messaging Policy, including terms of service, privacy practices, and how you can opt in or out of receiving messages from us. You may receive messages occasionally based on your inquiries or support requests.

How We Use SMS

We only use SMS to respond to customer inquiries or provide service-related updates. We do not send marketing or promotional messages via SMS.

By providing your phone number, you agree to receive SMS messages from Iceberg Web Design for customer service and support. Message and data rates may apply.

You may receive messages as needed based on your inquiries or support requests.

Opting In & Out of SMS Messages

How to Opt In

By initiating a text conversation with Iceberg Web Design, you consent to receive SMS messages from us. You may also opt in via our website or during verbal/written communications when requesting support.

How to Opt Out

  • To stop receiving text messages, reply with STOP to our message or call us at 763-350-8762.
  • For assistance, reply with HELP or contact us at support@icebergwebdesign.com or 763-350-8762.

Privacy Policy for SMS Communication

We respect your privacy and take data protection seriously. When you communicate with us via SMS, we ensure your information is handled securely and responsibly.

Data Collection & Use

We collect and use mobile numbers only for responding to customer inquiries or providing service-related updates. Your number will never be sold, shared, or used for marketing purposes without your explicit consent.

Data Protection Measures

  • Secure Storage – We take precautions to store mobile numbers securely and limit access to authorized personnel only.
  • Restricted Data Access – Only designated employees or service providers involved in customer communication can access SMS-related data.
  • Regular Security Reviews – We periodically review our data protection practices to ensure compliance with industry standards.

Third-Party Sharing

We do not share mobile information with third parties for marketing purposes. However, we may share it when legally required or when working with trusted service providers who help us operate our business, such as Grasshopper, our SMS platform provider.

For more details, please review our Privacy Policy.

Terms of Service for SMS Communication

By using Iceberg Web Design’s SMS communication, you agree to the following:

  • You will only receive SMS messages in response to inquiries or service-related communications.
  • You acknowledge that standard message and data rates may apply.
  • You may opt out at any time by replying STOP.
  • Iceberg Web Design reserves the right to discontinue SMS communication for any reason.
  • We are not responsible for delays or undelivered messages due to carrier issues.
  • You may receive messages occasionally based on your inquiries or support requests.

Contact Information

If you have any questions about our SMS policy, please contact us:
Phone: 763-350-8762
Email: support@icebergwebdesign.com
Address: 203 Jackson Street, Suite 201, Anoka, MN 55303

This policy is subject to change. Updates will be posted on this page.
Last Updated: February 27, 2025