When you work with Iceberg Web Design, you will meet their entire team of web marketing professionals. Each person on the team has a unique role in making sure that your website becomes a powerful tool for your business. But who are these people who are helping you connect with your customers? Recently, we’ve been profiling our team of penguins.
Today we are profiling our Support Penguin: Jessie Gutzwiller. Jessie is our customer service representative. She handles Support and Maintenance, keeping websites running smoothly long after they are built.
Jessie | CSR Penguin
How long have you worked for Iceberg?
1.5 years
Have your duties changed since you first started working here?
Yes, I started as a customer service rep, and now I am doing more developer duties such as website edits, changes, updating plugins for maintenance customers, posting blogs, adding pages.
What do you do for Iceberg’s customers?
Answer calls and emails to address questions, problems, payments, updates, changes. Try to resolve any issues as quickly and efficiently as possible.
What is your favorite part of your job?
I enjoy talking with customers, especially when I can quickly solve an issue or a question and make their day better.
What is your #1 goal when working with a customer?
My goal is to help a customer with their inquiry or issue, quickly.
In what other industries have you worked?
Mainly administrative or customer service in Mental health, physical therapy, industrial, commercial, retail, medical, and now digital.
Tell us a bit about your family, including pets:
We live just north of the Anoka area and have been here for seven years. We have two pets, Charlie is a yellow Labrador retriever and a goofball, and Ted is our cat, who is an orange, fluffy pile of mellow LOVE!
Do you have any hobbies or interests?
Yes, I have been making jewelry in my spare time for about 12 years, and I absolutely love to plant flowers in the Spring. Although winter is not my favorite season, Christmas is my favorite holiday, and I decorate my entire house inside and out!
What is something that may surprise your customers or co-workers?
I love miniatures of most anything, and I have a small collection of tiny hats!
Describe your perfect day:
Going to the nursery on a beautiful spring day and filling my car and trunk with flowers, and spending the day outside planting.
Science or History?
Well, in school I did better in History, so I guess…History.
What is your best piece of advice?
Have Faith!
Need Web Design or Development, Digital Marketing Solutions?
If you have any digital marketing or website needs, Iceberg Web Design has a solution for you. Jessie offers the best customer service!
Contact Iceberg Web Design today to see what we can do for your business today!
