customer service Archives - Iceberg Web Design

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web hosting
Website Hosting, Support & Maintenance Services When we build your website, our goal is to translate your vision into a beautiful, functioning business tool. Once we have done that, it takes many behind the scenes work to maintain your site’s functionality and enable it to continue giving your customers the best possible first impression of...
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Successful Customer Service Representative Using Laptop At Office
Avoiding Customer Service Triggers – What Are They? We all know what it is like to be on the phone, talking to a customer service representative. Chances are, you’re already frustrated because something went wrong, and now you need to have the problem fixed. That’s why you are calling. Unfortunately, sometimes the experience with the...
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Businessman Calling On Smartphone At Office
Many businesses face the same struggle with their marketing.  How do I generate a high number of qualified phone calls?  This post focuses on some best practices to increase qualified phone calls to sales and customer service representatives. Make it easy for your visitors to find your digits May seem pretty obvious, but many websites...
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Icebergwebdesignprocess
Here at Iceberg Web Design, we are always striving to make our web site development process as easy and painless as we can for our clients.  A huge component of a successful web development project is clear communication between all parties involved and often times a web development project can seemingly drag on, or appear to...
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Iceberg Web Design Celebrating 11 Years
A sincere Thank You for your support What started out as a hobby and passion for a 24-year-old recent college graduate turned into a career, and a thriving business in the Twin Cities, Minnesota area. How It All Began Jessi Gurr, owner and lead website developer of Minneapolis-based website development company, Iceberg Web Design, started learning...
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Now that we have discussed the importance of having a business blog the next questions is, where do you start? Here are some great tips and guidelines on how to write business blogs!  Write like a person, not a computer! Since blogs are more personal and detailed, you want to sound like yourself or your...
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Keyboard
We have all heard about business blogs before, but why should you have one?  What are the real benefits to this? Is it worth it for your business?  Here are some reasons why you should have a business blog:   A business blog builds credibility. Consumers are more likely to make a purchase or become...
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