customer service Archives - Iceberg Web Design

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customer service
Emoji Discs On Table

5 Ways That User-Experience Improves Customer Service 

Maximize Your Customer Service Through Great Web Design The quality of your web design plays a major role in defining the quality of your customer service. Having an online presence isn’t enough, since your competitors likely already have that. The key to standing out in your industry is creating an online environment where your customers...
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Modern Office Scene Embracing Ai Technology

Will Artificial Intelligence Replace Web Design Agencies?

Understanding the AI Revolution in Web Design The rise of Artificial Intelligence (AI) has stirred a significant debate in the web design industry: Will AI replace web design agencies? This question reflects a broader concern about the role of AI in creative professions. As a leading web design agency, Iceberg Web Design is at the...
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Thanksgiving Penguin

Thanksgiving Wishes from The Penguins

Thank You. As we move into the holiday season, the penguins at Iceberg Web Design want to extend a heartfelt thank you to our customers, supporters, and the Anoka community. This year, more than ever, we are deeply grateful for your continued trust and support. As technology continues to change, so do our services here...
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Collaborating Website Developers

What Does Your Web Designer’s Customer Experience Look Like? 

Does Your Website Developer Answer the Phone?  Whether you’re a new business looking to build your first website or you’re a longstanding industry leader whose web design needs a refresh, you want a web design company that delivers beautiful websites and an exceptional customer experience. At Iceberg Web Design, our customer service sets us apart...
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Smiling Businesswoman Shaking Hands

5 Reasons to Discuss Your Website Project Face-to-Face, Not Just via Email

A Successful Website Starts With a Handshake When embarking on a new website project, the communication channel you choose with your web design agency can be as pivotal as the design itself. While email has its place in the digital workflow, the power of face-to-face meetings—whether in person or via Zoom—cannot be overstated. Let’s dive...
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Iceberg Web Design Penguins answering the phone!

Does Your Website Developer Answer the Phone? They Better, and Here’s Why

Why Being Reachable is Non-Negotiable You’ve been there—a growing sense of frustration as you dial a number, only to be met with a deafening silence. No pick-up, no communication, just a one-way ticket to voice mailbox purgatory. Let’s be real; you deserve better, and we’re here to deliver a level of responsiveness that’s second to...
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Contact Us Concept With Colorful Block Symbol Telephone, Mail, Address And Mobile Phone.

Creating the Perfect Contact Page For Your Website

Today we will look at the page on your website that all too often gets treated as an afterthought. That’s right—the contact page. What makes a good one? Read on! Keep it Simple The most important job your contact page has is to put your readers in touch with you. That’s the whole point of...
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web hosting

Website Hosting, Support & Maintenance Services | Iceberg Web Design

When we build your website, our goal is to translate your vision into a beautiful, functioning business tool. Once we have done that, it takes many behind the scenes work to maintain your site’s functionality and enable it to continue giving your customers the best possible first impression of your business. That’s why our hosting,...
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Successful Customer Service Representative Using Laptop At Office

Avoiding Customer Service Triggers

We all know what it is like to be on the phone, talking to a customer service representative. Chances are, you’re already frustrated because something went wrong, and now you need to have the problem fixed. That’s why you are calling. Unfortunately, sometimes the experience with the customer service representative feels less than stellar. Adam...
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Businessman Calling On Smartphone At Office

Optimizing Your Website to Convert Your Visitors Into Qualified Phone Calls

Many businesses face the same struggle with their marketing.  How do I generate a high number of qualified phone calls?  This post focuses on some best practices to increase qualified phone calls to sales and customer service representatives. Make it easy for your visitors to find your digits May seem pretty obvious, but many websites...
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