customer journey Archives - Iceberg Web Design

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customer journey
Iceberg Web Design Penguins answering the phone!

Does Your Website Developer Answer the Phone? They Better, and Here’s Why

Why Being Reachable is Non-Negotiable You’ve been there—a growing sense of frustration as you dial a number, only to be met with a deafening silence. No pick-up, no communication, just a one-way ticket to voice mailbox purgatory. Let’s be real; you deserve better, and we’re here to deliver a level of responsiveness that’s second to...
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Customer Journey Isometric Illustration Woman

How To Create A Customer Journey

What Is A Customer Journey? A customer journey refers to a business’ ideal mapped out experience a person has with a brand, from their initial contact with the brand until they make a purchase and then become a loyal customer. The journey encompasses all touchpoints with a company, including interactions with the website, customer service...
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